Patient Rights

BestCare EMS has pledged to promote excellence through our Patient Bill of Rights.  All of our patients and customers have the right to expect the following:

  • Our personnel will be polite, kindhearted, considerate and well-mannered.
  • Our personnel will be clean, neat, appropriately dressed in uniform, and be professionally presented.
  • Our personnel will introduce themselves and will respond to your questions or concerns.
  • Appropriate medical equipment and supplies will be present and used as needed.
  • All treatment will be provided immediately based on our medical expertise and protocols.
  • All treatment will be explained to you or your family, and all questions will be answered.
  • You will be placed and accurately secured on a clean stretcher with fresh sheets.  You will be wheeled and transported as smoothly as possible.
  • You will be transported in clean and well-equipped ambulance to your destination.
  • Your belongings, including medications, medical records, clothing, and valuables, will be documented on our reports with a signature to whom those items were given.
  • Our administrative department will be available to you for any further questions or concerns at any time before or after your transport.


Every patient is allowed to choose his/her healthcare provider.