“PEOPLE HELPING PEOPLE”
You come first. At BestCare EMS, we understand that excellence and quality is only achieved through keeping our commitments to the person we care about the most… You. Our BestCare Commitment also extends to Family Members, Case Managers, Healthcare Professionals and all facets of our company.
- We commit to providing quality and timely emergency medical transportation services with empathy and care.
- We commit to being a quality extension of the medical care you receive from your chosen health providers.
CARING, COMPREHENSIVE MEDICAL SERVICES
In order to provide the best experiences, BestCare invests in the effective operations of systems that support our patients, our employees, and emphasizes utilizing advanced medical equipment. We reduce risk for our clients by developing systems to deliver responsive and efficient emergency medical services.
BESTCARE COMPANY VALUES & ETHICS
BestCare commits to providing medical transportation services in accordance with generally accepted medical practices and ethics. BestCare will maintain its licenses as issued by the Texas Department of Health-bureau of Emergency Management, and will show proof of such licenses upon request to all medical partners, patients and clinical stakeholders.
MEDICAL PERSONNEL TRAINING & INTEGRITY
BestCare agrees that all personnel will follow our company’s standard employment policies and procedures to insure they meet applicable licensing and employment eligibility requirements. BestCare commits to maintaining a minimum of two state certified Emergency Medical Personnel on each ambulance appropriate to the level of required care (EMT, EMT-I, EMT-P) when providing medical transportation services.
EQUIPMENT PROTECTION & MAINTENANCE
BestCare maintains auto commercial liability insurance for its services as required by the State of Texas. Our staff performs routine preventative maintenance of all vehicles and equipment in accordance with manufacturers, State, City and EMS authorities’ recommendations and regulations.
PATIENT ACCURACY & PRIVACY
BestCare agrees to bill patients according to applicable Medicare, Medicaid, Private and /or Public Insurance guidelines and policies. We commit to following appropriate privacy procedures with regards to the release of patient clinical and medical information.